DELIVERY, RETURNS, EXCHANGES AND REPAIRS

RETURNS AND EXCHANGES

We accept returns and exchanges within 7 days of delivery. All returned or exchanged items must be in an unworn condition and packaged in its original box.

Return shipping is the responsibility of the customer.  All pieces must arrive in perfect condition. Lost returned items can not be refunded so we suggest you use a tracking service.

If you are not happy with your purchase for any reason please contact us at info@lucensplanet.com so we can send you the return shipping address.

-We can not accept Returns or Exchanges on custom or personalised orders.

-We can not accept returns on Earrings for hygiene reasons.

-All Sale items are final and can not be returned or exchanged. This includes items that are bought with a Sale Discount Code but not the WELCOME discount upon signing up for our Newsletter.

SHIPPING:

Your item will ship out within 1-3 business days.  If you need a piece to ship out the next day please do contact us first or leave us a message during checkout. We use the shipping address you have entered on our checkout form,  so please make sure it is correct. We are not responsible for errors in your shipping information. If a package has the wrong address it can take some time until it is returned to us before we can re-ship or refund your purchase. We can only do this once the package has been returned.  If the package needs to be re-shipped there will be a new shipping fee.  

We ship all packages with Australia Post Shipping or via currier from Australia. You can choose from the following options:

Free Shipping for orders over $120

Express Shipping (without tracking)

Express Shipping with Tracking

Express/ Currier

Shipping times via Australia Post:

Parcel post:

NSW: 3-5 business days1 

Other states: 4-7 business days1 

Express shipping:

NSW: 2-3 business days2

Other states: 2-4 business days2

Shipping times Overseas via Australia Post:

Zone 1: New Zealand: 6-9 business days3 

Zone 2: Asia Pacific: 7-14 business days3 , Including: Hong Kong SAR,Japan, South Korea, Malaysia, Singapore.

Zone 3: USA and Canada: 7-14 business days3

Zone 4: UK and Europe: 10-20 business days3, Including: Austria, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom,  Ireland,  Italy, Netherlands, Norway,  Poland, Portugal, Sweden.

Zone 5: Rest of World, 7-13 business days3, Including: United Arab Emirates.

In rare instances please allow an additional 20 days for packages that are taken into customs or the mail service in the destination country is slow. These unexpected delays are beyond our control.

Please note that once your order arrives in the country of destination, local taxes and local duties may apply and they differ from country to country. Please check with your local post office for these taxes and duties are the responsibility of the purchaser.

Except as otherwise set forth herein, the risk of loss for and packages purchased from Lucens Planet passes to the purchaser upon delivery to the carrier chosen by the buyer.  Packages marked as "Delivered" are no longer the responsibility of Lucens Planet.

1 While we endeavour to meet this timetable, the actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of congestion in our delivery network at the relevant time. All delivery times are based on the number of business days items take to arrive following the day of posting. 
2 Next business day delivery is only available within the Express Post next business day delivery network. The national next business day delivery network operates between capital cities (excluding Darwin; and for Perth, delivery into the CBD only) and some major centres. Express eParcel is not covered in the Express Post guarantee. 
3 Estimate based on standard delivery times between metropolitan areas of major cities. Excludes public holidays (unless otherwise indicated) and time in customs if applicable, and may be subject to delay due to causes outside of Australia Post's control.

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